FAQ

Most Popular

Is Orange Clove Halal?

Definitely Halal to provide an inclusive experience for all. Read more about Orange Clove Catering’s Halal certification.

What are your opening hours?

Our mainline is available from Monday to Sunday, 9am to 6pm Please give us at least 3 working days confirmation and all delivery time is based on first come first serve basis.

Do contact our Orange Clove Mainline at 6515 0991 for any last minute requests.

Where do you deliver to?

We deliver islandwide!

Gebiz Menu & Enquiry

For Gebiz related queries, you may drop an email to gebiz@orangeclove.com.sg or contact Ms Yvonne Tan at 9088 9209.

How do I know if my online order went through?

Once you have submitted the online order, you will receive an email notification. Your catering consultant will contact you again within 2 working days to confirm your preferred delivery time.

Can I do Self-Collection? Where will the place be at?

Self-Collection is available. You may place the online order with us and collect it on your preferred date at:

1 Kaki Bukit Road 1, Enterprise One Building, #05-03/04, S(415934)

Who can I look for on the day of delivery?

Please contact Orange Clove Mainline at 6515 0991 from 9am to 6pm daily. Alternatively, you may contact our delivery captain directly. An SMS with his details would have been sent to you a day before the delivery.

What happens if I need to cancel my order?

Online Order

If you have placed an online order with us, cancellation of order is not allowed.

Through Phone/ Email

If you have placed your order through phone/ email, please contact your sales personnel or 6515 0991 to check for cancellation policies.

In any cases of refund needed, it will take at least 4 weeks to process.

Is there a minimum order amount?

Minimum order is 10 guests, served in microwavable containers. For tables & warmers set-up, minimum order will be 30 guests.

What are the payment modes accepted?

  • Orange Clove accepts payment via PayNowCredit CardDebit Card (Visa/Mastercard/AMEX) or Cheque upon delivery (Only available for Corporate Orders – cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments have to be made in full at least 2 working days before an event.
  • A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
  • All self-collection orders and delivery to non-residential addresses must be paid full in advance.

Have MoreQuestions?

Give Us A Call At 6515 0991 For A Quick Answer, Alternatively You Can Send Us An Email And We Will Reply Within 1 Working Day

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