Terms & Conditions

GENERAL T&Cs

Why is there a 5% Service Fee on my Mini Buffet/Bento order?

At Orange Clove, we are committed to continuing to provide our customers with quality food and service. As part of this commitment, we have recently introduced a Service Fee for Mini Buffet and Bento orders. This is designed to help offset the costs associated with preparing and packaging food, as well as to ensure that we can continue to provide our customers with the best possible experience.

Catering is a highly labour-intensive industry which requires skilled manpower from processing raw ingredients, and cooking to packing. With the rapid rise of costs in recent years, labour and packaging costs along the food preparation process chain have increased significantly as well. The implementation of a 5% Service Fee will cover:

• Cost of packaging (ie. microwavable containers and warmer bag for mini buffet orders, bento boxes, carton boxes),
• Provision of cutlery,
• Labour required to pack your food orders

With this, we aim to ensure that we can continue to provide our customers with quality food and service, while also maintaining our financial viability as a business.

Why is there a 10% service charge on my order with setup?

The concept of a service charge is not new as it is commonly levied in hotels, restaurants and cafes. Like all establishments in the Food & Beverage industry, Catering is service based. The implementation of a 10% service charge will cover administrative and processing costs of waste management, labour and equipment setup.

Unfamiliar to many, considerable resources are spent on:

(i) Procuring and maintaining buffet equipment (ie. table skirting is washed after every usage, food warmers are cleaned after each event etc)

(ii) Manpower and disposal charge to collect and process food waste,

(iii) Labour cost for delivery and setup of each order

While we have been absorbing this cost for years, rapidly rising overheads and cost of labour has proven to be demanding for us to continue to do so.

CATERING

• Promotions are not applicable to Contracted Menu/Contracted Venues.
• All menus are not applicable to for any events at The Star PAC, National Gallery, Cathay Cineplexes, Gardens by the Bay & Jewel Changi Airport.
• GeBIZ Menus are not applicable at all contracted/partner venues.
• All items, menus and confirmations are subjected to availability on first-come-first-served basis
• All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
• Weekend surcharge of +$1/guest applies on all orders delivered on a Friday or Saturday
• Mini High Tea, High Tea Delights and Light Bites Menus are not available for order between 10.30am to 1pm and 4.30pm to 7pm
• All promotions and member’s price are applicable only to orders confirmed at least 72 hours in advance
• Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
• All prices quoted are exclusive of GST
• Menus & prices quoted in brochure are subjected to change

BUFFET RECEPTION

• Complete table layout with skirting and warmers
• Full set of disposable wares & serviettes provided
• A 10% service charge is applicable on all orders with buffet setup

MINI BUFFET

• Food will be served in microwavable containers
• Full set of disposable wares & serviettes provided
• A 5% Service Fee is applicable on all Mini Buffet orders

BENTO

• A 5% Service Fee is applicable on all Bento orders
• Minimum order quantity for each bento category applies accordingly (refer to each menu for required quantity).
• Maximum of 2 bento categories, and minimum 20 sets per category, is allowed per order.
• Bento packages are not entitled to further discounts or promotions.
• Individually packed disposable cutleries & serviettes will be provided.
• All Bentos are packed in disposable plastic bento boxes (with the exception of Executive Bento)
• Upgrade to sustainable bagasse ware is subjected to availability and surcharge.
• Food is best consumed within 1 hour upon delivery.
• Order must be placed 2 working days (48 hours) before 12nn in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.

DISCOVERY BOX

• A 5% Service Fee is applicable on all Discovery Box orders
• Minimum order of $200 ($216 w/GST) excluding delivery charge is applicable.
• Maximum of 2 bento selections for orders above 20 sets.
• Limited to 1 combination of snacks per order.
• Individually packed disposable wares & serviettes will be provided.
• Food is best consumed within 1 hour upon delivery.
• Order must be placed 3 to 5 working days in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.

DELIVERY CHARGES

• Mini Buffet, Mini Party Set, DIY Set, Dropoff Catering, $45 ($48.60 w/GST)
• Bentos, Discovery Box & Packet Meals: $45 ($48.60 w/GST)
• Regular*, Premium Buffet & High Tea Packages: $90 ($97.20 w/GST)
• Executive Bento: $90 ($97.20 w/GST)
• Full Day Seminar Packages: $180 ($194.40 w/GST)
• Half Day Seminar Packages: $135 ($145.80 w/GST)
• Full Day Seminar Bento: $135 ($145.80 w/GST)
• Half Day Seminar Bento: $90 ($97.20 w/GST)
• Barbecue (BBQ) Packages: $90 ($97.20 w/GST)
• Additional delivery charge remains at $10 ($10.80 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19

*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan

SALES ORDER CONFIRMATION

• Order will be processed once we received an acknowledgment via SMS or email
• Actual delivery time may vary 30 minutes before or after the stipulated delivery time
• Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
• Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:
  • Cancellation made 1 working day (after 12nn) prior to event date: 50% of the total bill will be charged
  • Cancellation made on the day of the event: 100% of the total bill will be charged
  • An administrative fee of $100 ($108 w/GST) is applicable for cancellation of orders after payment has been made
• For buffet orders,
  • Any damages to the equipment will be charged accordingly
  • For orders above $1,000, a 50% deposit of total bill is required
  • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
  • Buffet set-up at any landed property will be done at ground level
  • We are unable to accept any orders at delivery addresses without direct lift access
  • All requests for collection the following day after event will be chargeable at $100 – $200 per trip
  • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
• For all Bento & Discovery Box orders,
  • Food is best consumed within 1 hour from delivery
  • Table for food and warmer is NOT provided

PAYMENT METHODS

• Orange Clove accepts payment via PayNow, Credit Card, Debit Card or Cheque upon delivery (Only available for Corporate Orders – cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments have to be made in full at least 2 working days before an event.
• A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
• All self-collection orders and delivery to non-residential addresses must be paid full in advance.

CANCELLATION OF ORDER

Kindly contact our sales representative (by way of writing) at least 2 working days before the event date for any cancellation. The following charges will apply:

• 50% of the total bill will be charged for cancellation made 1 working day (after 12nn) prior to event date
• 100% of the total bill will be charged for cancellation made on the day of the event
• An administration fee of $100 ($108.00 w/GST) is applicable should there be a need to process the refund upon customer’s withdrawal of the event booking once prepayment has been made
• All refunds will require 45-60 days to be processed