Terms & Conditions

GENERAL T&Cs

CATERING

  • No Members Price or Promotion is applicable to Contracted Menu/Contracted Venues.
  • All menus are not applicable to for any events at The Star PAC, National Gallery, Cathay Cineplexes, Gardens by the Bay & Jewel Changi Airport.
  • GeBIZ Menus are not applicable at all contracted/partner venues.
  • All items, menus and confirmations are subjected to availability on first-come-first-served basis
  • All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
  • All promotions and members price are applicable only to orders confirmed at least 72 hours in advance
  • Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
  • All prices quoted are exclusive of GST
  • Menus & prices quoted in brochure are subjected to change.

BENTO

  • Minimum order quantity for each bento category applies accordingly (refer to each menu for required quantity).
  • Maximum of 2 bento category is allowed per order.
  • Bento packages is not entitled to further discounts or promotions.
  • Individual packed disposable cutleries & serviette will be provided.
  • All bento are packed in disposable plastic bento box.
  • Upgrade to sustainable bagasse ware is subjected to availability and surcharge.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 1 working day (24hours) before 12pm in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/ self collection date.

DISCOVERY BOX

  • Minimum order of $200 ($214 w/GST) excluding delivery charge is applicable.
  • Maximum of 2 bento selection for orders above 20 sets.
  • Limited to 1 combination of snacks per order.
  • Individual packed disposable wares & serviettes will be provided.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 3 to 5 working days in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/ self collection date.

SALES ORDER CONFIRMATION

  • Order will be processed once we received an acknowledgment via SMS or email
  • Actual delivery time may vary 30 minutes before or after the stipulated delivery time
  • Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
  • Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:
    • Cancellation made 1 working day (after 12 noon) prior to event date: 50% of the total bill will be charged
    • Cancellation made on the day of the event: 100% of the total bill will be charged
    • An administrative fee of $100 is applicable for cancellation of orders after payment has been made
  • For all Bento & Discovery Box orders,
    • Food is best consumed within 1 hour from delivery
    • Table for food and warmer is NOT provided
  • For buffet orders,
    • Any damages to the equipment will be charged accordingly
    • For orders above $1,000, a 50% deposit of total bill is required
    • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
    • Buffet set-up at any landed property will be done at ground level
    • Extra charges will be applicable for buffet set-up on other levels of the landed property (Please note that we will not be held responsible for any damages during the set-up)
    • All requests for collection the following day after event will be chargeable at $100 – $200 per trip
  • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation

DELIVERY CHARGES

  • Mini Buffet, Mini Party Set, DIY Set, Dropoff Catering, $30 ($32.10 w/GST)
  • Bentos, Discovery Box & Packet Meals: $15 ($16.05 w/GST)
  • Regular*, Premium Buffet & High Tea Packages: $70($74.90 w/GST)
  • Full Day Seminar Packages: $100 ($107.00 w/GST)
  • Half Day Seminar Packages: $80 ($85.60 w/GST)
  • Barbecue (BBQ) Packages: $70($74.90 w/GST)
  • Additional delivery charge remains at $10 ($10.70 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19

*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan

FREE DELIVERY PROMOTIONS

  • Bento Orders -Free delivery with minimum order of $600
  • Discovery Box – Free delivery for minimum order of 80 pax
  • Regular Buffet – Free delivery for minimum order of 80 pax
  • Executive Bento, Tea Reception & Economic High Tea free delivery for minimum order of $1,000 (on menu price only, exclude side orders, delivery charges, GST and any other additional charges)
  • Seminar Packages – Free delivery for minimum order of 100 pax
  • No free delivery for the following: Customised menus, Mini Buffet & Party Sets
  • Delivery promotions are subjected to change without prior notice at the sole discretion of Orange Clove Catering Pte Ltd
  • We reserve the right to change the dish to another of equivalent value with prior notice, due to seasonality

PAYMENT METHODS

  • Orange Clove accepts payment viaPayNow,Credit Card,Debit Card orChequeupon delivery(Only available for Corporate Orders -cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments haveto be made in full at least 2 working days before anevent.
  • A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
  • All self-collection ordersand delivery to non-residential addressesmust be paid full in advance.

CANCELLATION OF ORDER

  • Kindly contact our sales representative at least 3 working days in advance for any cancellation
  • An administration fee of $30 ($32.10 w/GST) is applicable should there be a need to process the refund upon customers withdrawal of the event booking once prepayment has been made