Terms & Conditions

FESTIVE SPECIAL NOTES

  • All promotions are not available from 10 Aug – 6 Sep 2021
  • Limited slots are available for delivery to Air Cargo Centre, Offshore (Sentosa, Jurong Island), Central Areas, Keppel Distripark, Airline Road, Kampung Bahru, Pulau Brani are and venues which require change of pass on 20 Aug, 21 Aug and 27 Aug 2021.
  • Menus that are not available from 13 – 14 Aug, 16 Aug & 20 – 21 Aug 2021: Live Station,  Seminar Package, Peranakan Menu, Healthier Catering Menu, Vegetarian Menu, Sit-Down Catering, Cocktail Reception, Cocktail Butler & Bento Menus (Refer to Festive Bento menu)
  • Services that are not available from 13 – 14 Aug, 16 Aug & 20 – 21 Aug 2021: On-site Chef, Service Staff, Thematic Decoration & Equipment Rental.

GENERAL T&Cs

CATERING

  • No Member’s Price or Promotion is applicable to Contracted Menu/Contracted Venues.
  • All menus are not applicable to for any events at The Star PAC, National Gallery, Cathay Cineplexes, Gardens by the Bay & Jewel Changi Airport.
  • GeBIZ Menus are not applicable at all contracted/partner venues.
  • All items, menus and confirmations are subjected to availability on first-come-first-served basis
  • All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
  • All promotions and member’s price are applicable only to orders confirmed at least 72 hours in advance
  • Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
  • All prices quoted are exclusive of GST
  • Menus & prices quoted in brochure are subjected to change.

WASTE MANAGEMENT HANDLING FEE

An administrative fee of $10 ($10.70 w/GST) per collection is applicable for orders.

PAYMENT METHODS

  • Orange Clove accepts payment via PayNowCredit CardDebit Card or Cheque upon delivery (Only available for Corporate Orders – cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments have to be made in full at least 2 working days before an event.
  • A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
  • All self-collection orders and delivery to non-residential addresses must be paid full in advance.

SALES ORDER CONFIRMATION

  1.  Order will be processed once we received an acknowledgment via SMS or email
  2.  Actual delivery time may vary 30 minutes before or after the stipulated delivery time
  3. Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
  4. Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:
    a. Cancellation made 1 working day (after 12 noon) prior to event date: 50% of the total bill will be charged
    b. Cancellation made on the day of the event: 100% of the total bill will be charged
    c. An administrative fee of $100 is applicable for cancellation of orders after payment has been made
  5.  All requests for collection the following day after event will be chargeable at $100 – $200 per trip
  6. Waste Management Handling Fee is applicable for all orders that require collection
  7. For buffet orders,
    a. Any damages to the equipment will be charged accordingly
    b. For orders above $1,000, a 50% deposit of total bill is required
    c. Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
  8. For all packet meal orders,
    a. Food is best consumed within 1 hour from delivery
    b. Table for food and warmer is NOT provided

BUFFET RECEPTION

  • Complete table layout with skirting and warmers
  • Full set of disposable wares & serviette provided
  • Delivery charges per trip as follow:
  1. Regular*, Premium Buffet & High Tea Packages: $70 ($74.90 w/GST)
  2. Mini Buffet, Mini Party Set, DIY Set, Dropoff Catering, Bentos & Packet Meals: $40 ($42.80 w/GST)
  3. Full Day Seminar Packages: $100 ($107.00 w/GST)
  4. Half Day Seminar Packages: $80 ($85.60 w/GST)
  5. Barbecue (BBQ) Packages: $70 ($74.90 w/GST)
  6. Additional delivery charge remains at $10 ($10.70 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19

*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan

FREE DELIVERY PROMOTIONS

  • Regular Buffet – free delivery for minimum order of 80 pax
  • Tea Reception & Economic High Tea – free delivery for minimum order of $1,000 (on menu price only, exclude side orders, delivery charges, GST and any other additional charges)
  • Bento /  Makan box orders – Free delivery with minimum order of $800
  • Seminar Packages – free delivery for minimum order of 100 pax
  • No free delivery for the following: Customised menus, Mini Buffet & Party Sets
  • Buffet set-up at any landed property will be done at ground level
  • Extra charges will be applicable for buffet set-up on other levels of the landed property (Please note that we will not be held responsible for any damages during the set-up)
  • Delivery promotions are subjected to change without prior notice at the sole discretion of Orange Clove Catering Pte Ltd
  • We reserve the right to change the dish to another of equivalent value with prior notice, due to seasonality

CANCELLATION OF ORDER

  • Kindly contact our sales representative at least 3 working days in advance for any cancellation
  • An administration fee of $30 ($32.10 w/GST) is applicable should there be a need to process the refund upon customer’s withdrawal of the event booking once prepayment has been made