Terms & Conditions

CHINESE NEW YEAR 2022 TERMS & CONDITIONS

  • Chinese New Year menu is available from 14 Jan – 20 Feb 2022
  • Corporate Discount & Promotions are not applicable from 29 Jan – 20 Feb 2022
  • Delivery slots are available based on a first-come-first-serve basis
  • Limited delivery slot available for deliveries to Air Cargo Centre, Offshore (Sentosa, Jurong Island), Central Areas, Chinatown, Keppel Distripark, Airline Road, Kampung Bahru, Pulau Brani Area and venues which require a change of pass from 29 – 31 Jan, 4 Feb, 7 – 9 Feb, 11 – 12 Feb & 15 Feb 2022
  • A surcharge of $50 – $100 is applicable for delivery to venues with no lift access
  • A surcharge of $1.00/pax ($1.07 w/GST) is applicable for Chinese & Indian Vegetarian Bento
  • The following menus & services are not available from 29 Jan – 20 Feb 2022:
    • Regular Bento Catering (Amaze, Impress, Inspire, Energise & Healthier Bento), Gourmet Bowl & Executive Bento
    • Regular Mini Buffet Catering (Mini Asian Buffet, Mini High Tea, Mini International Buffet) & Curry Bomb
      • Mini Party Set not available from 21 Jan – 20 Feb 2022
    • BBQ Catering, Buffet Catering, Breakfast Catering, Tea Reception Menu, Peranakan Heritage Menu & Seminar Catering
    • Singapore Cuisine, Live Stations, Sit-Down Reception & Vegetarian Catering
    • Regular side orders, Hot Dessert (except Yam Paste & Snow Fungus) & De-shelling of Prawns
    • On-site provision of Uniformed Chef & Service Staff
  • The following menus & services are not available from 17 Jan – 20 Feb 2022:
    • Cocktail Reception, Cocktail Butler & Aurora Dessert Bar
  • Regular Discovery Box
    • Festive Surcharge +$2.00/pax ($2.14 w/GST) is applicable for event date from 17 Jan – 20 Feb 2022
    • Regular Discovery is not available from 24 Jan – 20 Feb 2022 (Refer to Discovery Box Festive Edition)
    • A maximum of 2 bento selections with minimum order quantity met is allowed per order
    • Limited to 1 combination of snacks selection per order
  • No Member’s Price or Promotion is applicable to Contracted Menus & Contracted Venues
  • Prices and menus quoted are subjected to change without prior notice at the sole discretion of Orange Clove Catering Pte Ltd, please refer to our website orangeclove.com.sg for the most updated information and full terms and conditions
  • All prices stated are subjected to prevailing GST

Festive Menus

Festive Set Menus or Mini Buffets

  • Rolling Fortunes Mini Buffet is not available from 29 Jan – 3 Feb, 5 Feb – 6 Feb 2022
  • Harmonious Affinity package is not available from 29 Jan – 1 Feb 2022

Festive Bento

  • All Festive Bentos are not available from 29 Jan – 3 Feb 2022
  • Festive Bento – Joy & Jubilant are not available from 29 Jan – 13 Feb 2022

Discovery Box Festive Edition

  • Discovery Box Festive Edition is not available from 31 Jan (after 1pm) & 1 Feb – 3 Feb 2022
  • A maximum of 2 bento selections with minimum order quantity met is allowed per order

Festive Delivery Charges

  • 29 Jan – 6 Feb & 11 – 13 Feb 2022: A minimum spending of $330 for delivery and $230 for self-collection is required 
  • 14 – 28 Jan,  7 – 10 Feb & 14 – 20 Feb 2022: A minimum spending of $230 for delivery is required

**Price stated excludes delivery charges, GST, Unison Treasure Pot & Yusheng ($88 & above) 

Chinese New Year Set Menu, Mini Buffet & Ala-Carte Deliveries:

  • 14 – 28 Jan, 16 – 20 Feb: $30 ($32.10 w/GST)
  • 7 – 15 Feb: $40 ($42.80 w/GST)
  • 29 Jan – 6 Feb: $50 ($53.50 w/GST)

Chinese New Year Festive Bento & Discovery Box Festive Edition

  • 14 – 28 Jan, 16 – 20 Feb: $15 ($16.05 w/GST)
  • 4 – 15 Feb: $20 ($21.4 w/GST)
  • 29 – 31 Jan (Before 1pm): $30 ($32.10 w/GST)

*Delivery charge is based on per trip & location.

*Additional delivery charge remains at $10 ($10.70 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19

GENERAL T&Cs

CATERING

  • No Member’s Price or Promotion is applicable to Contracted Menu/Contracted Venues.
  • All menus are not applicable to for any events at The Star PAC, National Gallery, Cathay Cineplexes, Gardens by the Bay & Jewel Changi Airport.
  • GeBIZ Menus are not applicable at all contracted/partner venues.
  • All items, menus and confirmations are subjected to availability on first-come-first-served basis
  • All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
  • All promotions and member’s price are applicable only to orders confirmed at least 72 hours in advance
  • Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
  • All prices quoted are exclusive of GST
  • Menus & prices quoted in brochure are subjected to change.

BENTO

  • Minimum order quantity for each bento category applies accordingly (refer to each menu for required quantity).
  • Maximum of 2 bento category is allowed per order.
  • Bento packages is not entitled to further discounts or promotions.
  • Individual packed disposable cutleries & serviette will be provided.
  • All bento are packed in disposable plastic bento box.
  • Upgrade to sustainable bagasse ware is subjected to availability and surcharge.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 1 working day (24hours) before 12pm in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/ self collection date.

DISCOVERY BOX

  • Minimum order of $200 ($214 w/GST) excluding delivery charge is applicable.
  • Maximum of 2 bento selection for orders above 20 sets.
  • Limited to 1 combination of snacks per order.
  • Individual packed disposable wares & serviettes will be provided.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 3 to 5 working days in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/ self collection date.

SALES ORDER CONFIRMATION

  • Order will be processed once we received an acknowledgment via SMS or email
  • Actual delivery time may vary 30 minutes before or after the stipulated delivery time
  • Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
  • Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:
    • Cancellation made 1 working day (after 12 noon) prior to event date: 50% of the total bill will be charged
    • Cancellation made on the day of the event: 100% of the total bill will be charged
    • An administrative fee of $100 is applicable for cancellation of orders after payment has been made
  • For all Bento & Discovery Box orders,
    • Food is best consumed within 1 hour from delivery
    • Table for food and warmer is NOT provided
  • For buffet orders,
    • Any damages to the equipment will be charged accordingly
    • For orders above $1,000, a 50% deposit of total bill is required
    • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
    • Buffet set-up at any landed property will be done at ground level
    • Extra charges will be applicable for buffet set-up on other levels of the landed property (Please note that we will not be held responsible for any damages during the set-up)
    • All requests for collection the following day after event will be chargeable at $100 – $200 per trip
  • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation

DELIVERY CHARGES

  • Mini Buffet, Mini Party Set, DIY Set, Dropoff Catering, $30 ($32.10 w/GST)
  • Bentos, Discovery Box & Packet Meals: $15 ($16.05 w/GST)
  • Regular*, Premium Buffet & High Tea Packages: $70 ($74.90 w/GST)
  • Full Day Seminar Packages: $100 ($107.00 w/GST)
  • Half Day Seminar Packages: $80 ($85.60 w/GST)
  • Barbecue (BBQ) Packages: $70 ($74.90 w/GST)
  • Additional delivery charge remains at $10 ($10.70 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19

*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan

FREE DELIVERY PROMOTIONS

  • Bento Orders – Free delivery with minimum order of $600
  • Discovery Box – Free delivery for minimum order of 80 pax
  • Regular Buffet – Free delivery for minimum order of 80 pax
  • Executive Bento, Tea Reception & Economic High Tea free delivery for minimum order of $1,000 (on menu price only, exclude side orders, delivery charges, GST and any other additional charges)
  • Seminar Packages – Free delivery for minimum order of 100 pax
  • No free delivery for the following: Customised menus, Mini Buffet & Party Sets
  • Delivery promotions are subjected to change without prior notice at the sole discretion of Orange Clove Catering Pte Ltd
  • We reserve the right to change the dish to another of equivalent value with prior notice, due to seasonality

PAYMENT METHODS

  • Orange Clove accepts payment via PayNow, Credit Card, Debit Card or Cheque upon delivery (Only available for Corporate Orders – cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments have to be made in full at least 2 working days before an event.
  • A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
  • All self-collection orders and delivery to non-residential addresses must be paid full in advance.

CANCELLATION OF ORDER

  • Kindly contact our sales representative at least 3 working days in advance for any cancellation
  • An administration fee of $30 ($32.10 w/GST) is applicable should there be a need to process the refund upon customer’s withdrawal of the event booking once prepayment has been made