Terms & Conditions

Festive Christmas 2020 T&Cs

CHRISTMAS SAVOURIES
▪ A minimum of $200 is required for delivery (excluding GST & Delivery Charges)
▪ A minimum of $300 is required for delivery on 24 Dec 2020 (excluding GST & Delivery Charges)
▪ Self Collection is available throughout Christmas daily.

DELIVERY
▪ Limited slots for delivery to Air Cargo Centre, Offshore (Sentosa, Jurong Island), Central Areas, Keppel Distripark, Airline Road,
Kampung Bahru, Pulau Brani Area and venues which require change of pass from 17, 18 & 22 – 24 Dec 2020

Limited slots for delivery to Orchard Area from 17 – 25 Dec 2020
A surcharge of $50 – $100 is applicable for delivery to venue with no lift access

DELIVERY CHARGES (Base on Single Location)
▪ Mini Buffet/ Christmas High Tea – $40 ($42.80 w/GST)
▪ Discovery Box / Bento/ Potluck – $15 ($16.05 w/GST) / $30 ($32.10 w/GST) for orders between 17 – 25 Dec 2020
▪ Additional $10 ($10.70 w/GST) for deliveries to central and offshore areas.

REGULAR BUFFET
Festive Surcharge (+$1) is applicable for Regular Buffet from 18 – 25 Dec 2020
Regular Buffet $15/pax and below not available from 17, 18 & 22 – 24 Dec 2020

REGULAR MINI BUFFET
Regular Mini Buffet $15/pax and below not available from 17, 18 & 22 – 24 Dec 2020
Festive Surcharge (+$1) is applicable for Regular Mini Buffet from 18 – 25 Dec 2020

BENTO & GOURMET BOWL
Regular Bento are not available from  17 – 25 Dec 2020 & 29 Dec 2020 – 1 Jan 2021 (Replace with Festive Bento)
Vegetarian Bento / Indian Bento (+$1) is applicable from  17 – 25 Dec 2020 & 29 Dec 2020 – 1 Jan 2021

Services that are not available from 11 – 24 Dec
Live Station, DIY Station, On Site Chef, Service Staff, Thematic Deco & Dessert Table
Peranakan Menu, BBQ Menu, Seminar, Healthier Choice, Vegetarian, Sit-Down & Rental Services

Other Services that are not available from 11 – 24 Dec & 26 – 31 Dec 2020
Breakfast, High Tea & Customized Menu for 20 & 25 pax

Cocktail Reception, Cocktail Butler & Executive Bento: Not available from 14 Dec 2020 – 2 Jan 2021
Aurora Dessert Bar:
Not available from 1 Dec 2020 – 2 Jan 2021
Curry Bomb: Not available from 23 – 25 Dec 2020 

GENERAL T&Cs

CATERING

  • No Member’s Price or Promotion is applicable to Contracted Menu/Contracted Venues.
  • All menus are not applicable to for any events at The Star PAC, National Gallery, Cathay Cineplexes, Gardens by the Bay & Jewel Changi Airport.
  • GeBIZ Menus are not applicable at all contracted/partner venues.
  • All items, menus and confirmations are subjected to availability on first-come-first-served basis
  • All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
  • All promotions and member’s price are applicable only to orders confirmed at least 72 hours in advance
  • Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
  • All prices quoted are exclusive of GST
  • Menus & prices quoted in brochure are subjected to change.

WASTE MANAGEMENT HANDLING FEE

An administrative fee of $10 ($10.70 w/GST) per collection is applicable for orders.

PAYMENT METHODS

  • Orange Clove accepts payment via PayNowCredit CardDebit Card (Visa/Mastercard) or Cheque upon delivery (Only available for Corporate Orders – cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments have to be made in full at least 2 working days before an event.
  • A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
  • All self-collection orders and delivery to non-residential addresses must be paid full in advance.

SALES ORDER CONFIRMATION

  1.  Order will be processed once we received an acknowledgment via SMS or email
  2.  Actual delivery time may vary 30 minutes before or after the stipulated delivery time
  3. Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
  4. Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:
    a. Cancellation made 1 working day (after 12 noon) prior to event date: 50% of the total bill will be charged
    b. Cancellation made on the day of the event: 100% of the total bill will be charged
    c. An administrative fee of $100 is applicable for cancellation of orders after payment has been made
  5.  All requests for collection the following day after event will be chargeable at $100 – $200 per trip
  6. Waste Management Handling Fee is applicable for all orders that require collection
  7. For buffet orders,
    a. Any damages to the equipment will be charged accordingly
    b. For orders above $1,000, a 50% deposit of total bill is required
    c. Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
  8. For all packet meal orders,
    a. Food is best consumed within 1 hour from delivery
    b. Table for food and warmer is NOT provided

BUFFET RECEPTION

  • Complete table layout with skirting and warmers
  • Full set of disposable wares & serviette provided
  • Delivery charges per trip as follow:
  1. Regular*, Premium Buffet & High Tea Packages: $70 ($74.90 w/GST)
  2. Mini Buffet, Mini Party Set, DIY Set, Dropoff Catering, Bentos & Packet Meals: $40 ($42.80 w/GST)
  3. Full Day Seminar Packages: $100 ($107.00 w/GST)
  4. Half Day Seminar Packages: $80 ($85.60 w/GST)
  5. Barbecue (BBQ) Packages: $70 ($74.90 w/GST)
  6. Additional delivery charge remains at $10 ($10.70 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19

*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan

FREE DELIVERY PROMOTIONS

  • Regular Buffet – free delivery for minimum order of 80 pax
  • Tea Reception & Economic High Tea – free delivery for minimum order of $1,000 (on menu price only, exclude side orders, delivery charges, GST and any other additional charges)
  • Bento /  Makan box orders – Free delivery with minimum order of $800
  • Seminar Packages – free delivery for minimum order of 100 pax
  • No free delivery for the following: Customised menus, Mini Buffet & Party Sets
  • Buffet set-up at any landed property will be done at ground level
  • Extra charges will be applicable for buffet set-up on other levels of the landed property (Please note that we will not be held responsible for any damages during the set-up)
  • Delivery promotions are subjected to change without prior notice at the sole discretion of Orange Clove Catering Pte Ltd
  • We reserve the right to change the dish to another of equivalent value with prior notice, due to seasonality

CANCELLATION OF ORDER

  • Kindly contact our sales representative at least 3 working days in advance for any cancellation
  • An administration fee of $30 ($32.10 w/GST) is applicable should there be a need to process the refund upon customer’s withdrawal of the event booking once prepayment has been made