Terms & Conditions

  • With effect from 1 January 2024, GST rate is increased from 8% to 9%. Please take note on below in accordance with the transitional rules for GST rate change by IRAS.
  • For all catering orders with delivery date scheduled on or after 1 January 2024:

GENERAL T&Cs

Why is there a 5% Service Fee on my Mini Buffet/Bento order?
  • At Orange Clove, we are committed to continuing to provide our customers with quality food and service. As part of this commitment, we have recently introduced a Service Fee for Mini Buffet and Bento orders. This is designed to help offset the costs associated with preparing and packaging food, as well as to ensure that we can continue to provide our customers with the best possible experience.
Catering is a highly labour-intensive industry which requires skilled manpower from processing raw ingredients, and cooking to packing. With the rapid rise of costs in recent years, labour and packaging costs along the food preparation process chain have increased significantly as well. The implementation of a 5% Service Fee will cover:
With this, we aim to ensure that we can continue to provide our customers with quality food and service, while also maintaining our financial viability as a business.
Why is there a 10% service charge on my order with setup?
  • The concept of a service charge is not new as it is commonly levied in hotels, restaurants and cafes. Like all establishments in the Food & Beverage industry, Catering is service based. The implementation of a 10% service charge will cover administrative and processing costs of waste management, labour and equipment setup.
Unfamiliar to many, considerable resources are spent on:
While we have been absorbing this cost for years, rapidly rising overheads and cost of labour has proven to be demanding for us to continue to do so.
CATERING
BUFFET RECEPTION
MINI BUFFET
BENTO
HOTPOT SETS
DISCOVERY BOX
DELIVERY CHARGES
*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan
SALES ORDER CONFIRMATION
PAYMENT METHODS
CANCELLATION OF ORDER
Kindly contact our sales representative (by way of writing) at least 3 working days before the event date for any cancellation. The following charges will apply: