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Terms & Conditions

“Guide to Extraordinary Events” OC Brochure T&Cs

  1. Voucher is not applicable for all customised menus, wedding menus, drop-off menus, light bites menus and menus consisting of 2 changes in items for a single package.
  2. Voucher is non-transferable, non-redeemable for cash or equivalent, and strictly no extension of voucher.
  3. A minimum spending of $200 applies.
  4. Discount does not apply to menu add-ons, side orders, delivery charges, or any other surcharges
  5. Valid for one-time use only and cannot be split across multiple orders
  6. Limited to 1 voucher redemption per order
  7. Resale of voucher is not permitted. In the event a resold voucher is being discovered, Orange Clove reserves the right to invalidate the voucher
  8. Replacement for loss of voucher will not be entertained
  9. Please declare usage of voucher before ordering. Voucher will have to be presented upon delivery
  10. Not valid with other promotions, discount or members’ privileges
  11. Voucher is not valid for use at partner venues. For full list of partner venues, please refer to www.orangeclove.com.sg
  12. Valid only if order is made 72 hours in advance (subject to availability)
  13. Voucher may be amended or withdrawn with prior notice at the sole discretion of the company
  14. Voucher is not applicable for orders on eve of public holidays, public holidays, and peak season (as advised by salesperson)
  15. The voucher is valid for use till 30 June 2025.
  16. In the event of dispute, Orange Clove Catering Pte Ltd holds the final decision

GENERAL T&Cs

Why is there a 5% Service Fee on my Mini Buffet/Bento order?
  • At Orange Clove, we are committed to continuing to provide our customers with quality food and service. As part of this commitment, we have recently introduced a Service Fee for Mini Buffet and Bento orders. This is designed to help offset the costs associated with preparing and packaging food, as well as to ensure that we can continue to provide our customers with the best possible experience.
Catering is a highly labour-intensive industry which requires skilled manpower from processing raw ingredients, and cooking to packing. With the rapid rise of costs in recent years, labour and packaging costs along the food preparation process chain have increased significantly as well. The implementation of a 5% Service Fee will cover:
  • Cost of packaging (ie. microwavable containers and warmer bag for mini buffet orders, bento boxes, carton boxes),
  • Provision of cutlery,
  • Labour required to pack your food orders
With this, we aim to ensure that we can continue to provide our customers with quality food and service, while also maintaining our financial viability as a business.
Why is there a 10% service charge on my order with setup?
  • The concept of a service charge is not new as it is commonly levied in hotels, restaurants and cafes. Like all establishments in the Food & Beverage industry, Catering is service based. The implementation of a 10% service charge will cover administrative and processing costs of waste management, labour and equipment setup.
Unfamiliar to many, considerable resources are spent on:
  • (i) Procuring and maintaining buffet equipment (ie. table skirting is washed after every usage, food warmers are cleaned after each event etc)
  • (ii) Manpower and disposal charge to collect and process food waste,
  • (iii) Labour cost for delivery and setup of each order
While we have been absorbing this cost for years, rapidly rising overheads and cost of labour has proven to be demanding for us to continue to do so.
CATERING
  • Promotions are not applicable to Contracted Menu/Contracted Venues.
  • All menus are not applicable to for any events at The Star PAC, Gardens by the Bay & Jewel Changi Airport.
  • GeBIZ Menus are not applicable at all contracted/partner venues.
  • All items, menus and confirmations are subjected to availability on first-come-first-served basis
  • All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
  • Mini High Tea, High Tea Delights and Light Bites Menus are not available for order between 10.30am to 1pm and 4.30pm to 7pm
  • All promotions and member’s price are applicable only to orders confirmed at least 72 hours in advance
  • Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
  • All prices quoted are exclusive of GST
  • Menus & prices quoted in brochure are subjected to change
BUFFET RECEPTION
  • Complete table layout with skirting and warmers
  • Full set of disposable wares & serviettes provided
  • A 10% service charge is applicable on all orders with buffet setup
MINI BUFFET
  • Food will be served in microwavable containers
  • Full set of disposable wares & serviettes provided
  • (PROMOTION) 5% Service Fee is waived on all Mini Buffet orders from 1st March 2024 till further notice.
BENTO
  • (PROMOTION) 5% Service Fee is waived on all Bento orders from 1st March 2024 till further notice.
  • Minimum order quantity for each bento category applies accordingly (refer to each menu for required quantity).
  • Maximum of 2 bento categories, and minimum 20 sets per category, is allowed per order.
  • Bento packages are not entitled to further discounts or promotions.
  • Individually packed disposable cutleries & serviettes will be provided.
  • All Bentos are packed in disposable plastic bento boxes (with the exception of Executive Bento)
  • Upgrade to sustainable bagasse ware is subjected to availability and surcharge.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 2 working days (48 hours) before 12nn in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.

SANDOS

  • (LAUNCH PROMOTION) Promotion prices and a complimentary Ecopak water with each set order are available till 31st October 2024. 
  • "Hooked On Salmon" is a limited-time item, available till further notice.
  • Maximum of 2 sandos categories and minimum order quantity for each sando category applies accordingly (refer to each menu for required quantity). 
  • Sando packages are not entitled to further discounts or promotions.
  • Individually packed disposable cutleries & serviettes will be provided.
  • All Bentos are packed in disposable bagasse boxes.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 3 working days (72 hours) before 12nn in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.
HOTPOT SETS
  • Self-collection (Min. order $200) is available at 1 Enterprise Road, Singapore 629813
  • Delivery Hours:
  • Lunch: 10.30am to 1.00pm
  • Dinner 4.30pm to 7.30pm
  • Delivery charge of $45 ($49.05 w/GST) applies for Drop & Go orders (Min. order $200)
  • Additional delivery charge remains at $10 ($10.90 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03,17; Orchard – 22, 23, 24; Bras Basah – 18, 19
  • Delivery with Setup Service (Min. order $1000) of $100 ($109 w/GST) applies
  • Setup Service includes: Setting of tablecloth, porcelain tableware, pot and equipment*, side stand, return & collection, and basic cleaning services *Mandatory rental of pot and equipment
  • Dining Duration:
  • Lunch: 2 hours
  • Dinner: 3 hours
  • Additional table setup is at $100 ($109 w/GST) per table, capped at 10 guests per table
  • A full set of disposable tableware will be provided based on the number of pax ordered
  • A 5% Service Fee is applicable for all Drop & Go orders
  • A 10% Service Fee is applicable for all Delivery with Setup orders
  • All prices and information are subject to change without prior notice
  • We reserve the right to change the dish to another of equivalent value without prior notice, due to seasonality
  • Terms & Conditions are subject to change without prior notice
DISCOVERY BOX
  • A 5% Service Fee is applicable on all Discovery Box orders
  • Minimum order of $200 ($218 w/GST) excluding delivery charge is applicable.
  • Maximum of 2 bento selections for orders above 20 sets.
  • Limited to 1 combination of snacks per order.
  • Individually packed disposable wares & serviettes will be provided.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 3 to 5 working days in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.
DELIVERY CHARGES
  • Mini Buffet, Mini Party Set, DIY Set, Dropoff Catering, $45 ($49.05 w/GST)
  • Bentos, Discovery Box & Packet Meals: $45 ($49.05 w/GST)
  • Regular*, Premium Buffet & High Tea Packages: $90 ($98.10 w/GST)
  • Executive Bento: $90 ($98.10 w/GST)
  • Full Day Seminar Packages: $180 ($196.20 w/GST)
  • Half Day Seminar Packages: $135 ($147.15 w/GST)
  • Full Day Seminar Bento: $135 ($147.15 w/GST)
  • Half Day Seminar Bento: $90 ($98.10 w/GST)
  • Barbecue (BBQ) Packages: $90 ($98.10 w/GST)
  • Additional delivery charge remains at $10 ($10.90 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19
  • For delivery addresses with no direct lift access, surcharges apply:
  • Buffet with Setup Orders
  • Delivery to Level 2: $100 ($109 w/GST)
  • Delivery to Level 3 and above: Kindly call our hotline at 65150991 to enquire.
  • Mini Buffet Orders
  • Delivery to Level 2: $50 ($54.50 w/GST)
  • Delivery to Level 3 and above: Kindly call our hotline at 65150991 to enquire.
  • For delivery addresses with no loading bay, a surcharge of $100 ($109 w/GST) applies.
*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan
SALES ORDER CONFIRMATION
  • Order will be processed once we received an acknowledgment via SMS or email
  • Actual delivery time may vary 30 minutes before or after the stipulated delivery time
  • Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
  • Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:
  • Cancellation made 1 working day (after 12nn) prior to event date: 50% of the total bill will be charged
  • Cancellation made on the day of the event: 100% of the total bill will be charged
  • An administrative fee of $100 ($109 w/GST) is applicable for cancellation of orders after payment has been made
  • For buffet orders,
  • Any damages to the equipment will be charged accordingly
  • For orders above $1,000, a 50% deposit of total bill is required
  • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
  • Buffet set-up at any landed property will be done at ground level
  • We are unable to accept any orders at delivery addresses without direct lift access
  • All requests for collection the following day after event will be chargeable at $100 – $200 per trip
  • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
  • For all Bento & Discovery Box orders,
  • Food is best consumed within 1 hour from delivery
  • Table for food and warmer is NOT provided
PAYMENT METHODS
  • Orange Clove accepts payment via PayNow, Credit Card, Debit Card or Cheque upon delivery (Only available for Corporate Orders – cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments have to be made in full at least 2 working days before an event.
  • A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
  • All self-collection orders and delivery to non-residential addresses must be paid full in advance.
CANCELLATION OF ORDER
Kindly contact our sales representative (by way of writing) at least 3 working days before the event date for any cancellation. The following charges will apply:
  • 50% of the total bill will be charged for cancellation made 1 working day (after 12nn) prior to event date
  • 100% of the total bill will be charged for cancellation made on the day of the event
  • An administration fee of $100 ($109.00 w/GST) is applicable should there be a need to process the refund upon customer’s withdrawal of the event booking once prepayment has been made
  • All refunds will require 45-60 days to be processed

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