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Terms & Conditions

Build Your Own Menu T&Cs

  1. Menu is only available from Sunday to Thursday.
  2. Minimum order of 60 guests is applicable.
  3. Menu comes with complete table layout with skirting and warmers.
  4. Full set of disposable wares & serviettes will be provided.
  5. A 10% service charge is applicable.
  6. Delivery charge of $90 ($98.10 w/GST) applies.
  7. Additional delivery charge remains at $10 ($10.90 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03,17; Orchard – 22, 23, 24; Bras Basah – 18, 19.
  8. Surcharges apply for deliveries to addresses without direct lift access, subject to approval.
  9. Prices are subject to GST.
  10. Not valid with other promotions, discounts, or members’ privileges.
  11. Menu is not applicable for orders placed at partner venues or under master contracts. For full list of partner venues, please refer to www.orangeclove.com.sg.
  12. Menu is not available on Fridays and Saturdays, eve of public holidays, public holidays, and peak season (as advised by salesperson).
  13. In the event of dispute, Orange Clove Catering Pte Ltd holds the final decision.

Parents’ Day Party Sets T&Cs

  1. The first 100 orders of any Parents’ Day party set will receive a complimentary Timeless Ondeh Ondeh Cake (worth $68). This complimentary item is non-exchangeable and cannot be redeemed for cash or substituted with another product.
  2. All Parents’ Day party sets are available from 7 April 2025 to 22nd June 2025.
  3. Each party set serves up to 10 guests.
  4. Full set of disposable wares and serviettes provided.
  5. Food will be served in microwavable containers, complete with a set of self-heating trays.
  6. Self-collection is available at 2 locations: 30B Quality Road Level 2, Singapore 618826 (West) OR 1 Kaki Bukit Road 1, Enterprise One #05-03/06 Singapore 415934 (East)
  7. Delivery charge of $45 ($49.05 w/GST) applies.
  8. Additional delivery charge remains at $10 ($10.90 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03,17; Orchard – 22, 23, 24; Bras Basah – 18, 19.
  9. Surcharges apply for deliveries to addresses without direct lift access, subject to approval.
  10. Prices are subject to GST.
  11. Not valid with other promotions or discounts, unless otherwise stated.
  12. Parents’ Day party sets are not applicable for orders placed at partner venues or under master contracts. For full list of partner venues, please refer to www.orangeclove.com.sg.
  13. Orders must be placed at least 3 working days in advance.
  14. In the event of dispute, Orange Clove Catering Pte Ltd holds the final decision.

Spring/Summer Party Packs T&Cs

  1. All Spring/Summer party sets are only available from Monday to Thursday.
  2. Each Spring/Summer party pack serves up to 10 guests.
  3. Self-collection is available at 2 locations: 30B Quality Road Level 2, Singapore 618826 (West) OR 1 Kaki Bukit Road 1, Enterprise One #05-03/06 Singapore 415934 (East)
  4. Delivery is available for orders with a minimum spend of $200, excluding add-ons, side items, delivery fees, and other surcharges.
  5. Delivery charge of $45 ($49.05 w/GST) applies.
  6. Additional delivery charge remains at $10 ($10.90 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03,17; Orchard – 22, 23, 24; Bras Basah – 18, 19.
  7. Surcharges apply for deliveries to addresses without direct lift access, subject to approval.
  8. Prices are subject to GST.
  9. Not valid with other promotions or discounts.
  10. Spring/Summer party packs are not applicable for orders placed at partner venues or under master contracts. For full list of partner venues, please refer to www.orangeclove.com.sg.
  11. Menus are not available during festive period or block-out dates.
  12. In the event of dispute, Orange Clove Catering Pte Ltd holds the final decision.

Eco-Pak Water Promotion T&Cs

  1. Receive one free Eco-Pak water per guest with every bento or sando ordered.
  2. Receive one free carton of Eco-Pak water with a minimum of 30 guests, applicable to buffet orders only.
  3. Promotion is valid only for orders placed from 20 March 2025 onwards.
  4. Promotion is not applicable at partner venues and under master contracts. For full list of partner venues, please refer to www.orangeclove.com.sg.
  5. Valid only for orders placed at least 72 hours in advance (subject to availability).
  6. Promotion may be amended or withdrawn without prior notice at the sole discretion of the company.
  7. Promotion is not applicable for deliveries on eve of public holidays, public holidays, and peak season (as advised by salesperson).
  8. In the event of dispute, Orange Clove Catering Pte Ltd holds the final decision.

10% Off Buffet Catering Promotion T&Cs

  1. 10% discount is applicable for all regular buffet menus only.
  2. Discount is non-redeemable for cash or equivalent, and strictly no extension of promotion.
  3. A minimum spending of $2000 applies (based on menu price).
  4. Discount does not apply to menu add-ons, side orders, delivery charges, or any other surcharges.
  5. Not valid with other promotions or discounts.
  6. Promotion is not applicable at partner venues and under master contracts. For full list of partner venues, please refer to www.orangeclove.com.sg.
  7. Valid only if order is made 72 hours in advance (subject to availability).
  8. Promotion may be amended or withdrawn without prior notice at the sole discretion of the company.
  9. Promotion is not applicable for deliveries on eve of public holidays, public holidays, and peak season (as advised by salesperson).
  10. Promotion is valid for a limited time only.
  11. In the event of dispute, Orange Clove Catering Pte Ltd holds the final decision.

“Guide to Extraordinary Events” OC Brochure (Mar & Apr 2025) T&Cs

  1. Voucher is applicable for all regular buffet and mini buffet menus.
  2. Voucher is non-redeemable for cash or equivalent, and strictly no extension of voucher.
  3. A minimum spending of $200 applies.
  4. Discount does not apply to menu add-ons, side orders, delivery charges, or any other surcharges.
  5. Valid for one-time use only and cannot be split across multiple orders.
  6. Limited to 1 voucher redemption per order.
  7. Resale of voucher is not permitted. In the event a resold voucher is being discovered, Orange Clove reserves the right to invalidate the voucher.
  8. Replacement for loss of voucher will not be entertained.
  9. Please declare usage of voucher before ordering. Voucher will have to be presented upon delivery.
  10. Not valid with other promotions, discount or members’ privileges.
  11. Voucher is not valid for use at partner venues. For full list of partner venues, please refer to www.orangeclove.com.sg.
  12. Valid only if order is made 72 hours in advance (subject to availability).
  13. Voucher may be amended or withdrawn without prior notice at the sole discretion of the company.
  14. Voucher is not applicable for orders on eve of public holidays, public holidays, and peak season (as advised by salesperson).
  15. The voucher is valid for use till 30 June 2025.
  16. In the event of dispute, Orange Clove Catering Pte Ltd holds the final decision.

“Guide to Extraordinary Events” OC Brochure (Oct 2024) T&Cs

  1. Voucher is applicable for all regular buffet and mini buffet menus.
  2. Voucher is non-redeemable for cash or equivalent, and strictly no extension of voucher.
  3. A minimum spending of $200 applies.
  4. Discount does not apply to menu add-ons, side orders, delivery charges, or any other surcharges.
  5. Valid for one-time use only and cannot be split across multiple orders.
  6. Limited to 1 voucher redemption per order.
  7. Resale of voucher is not permitted. In the event a resold voucher is being discovered, Orange Clove reserves the right to invalidate the voucher.
  8. Replacement for loss of voucher will not be entertained.
  9. Please declare usage of voucher before ordering. Voucher will have to be presented upon delivery.
  10. Not valid with other promotions, discount or members’ privileges.
  11. Voucher is not valid for use at partner venues. For full list of partner venues, please refer to www.orangeclove.com.sg.
  12. Valid only if order is made 72 hours in advance (subject to availability).
  13. Voucher may be amended or withdrawn without prior notice at the sole discretion of the company.
  14. Voucher is not applicable for orders on eve of public holidays, public holidays, and peak season (as advised by salesperson).
  15. The voucher is valid for use till 30 June 2025.
  16. In the event of dispute, Orange Clove Catering Pte Ltd holds the final decision.

GENERAL T&Cs

Why is there a 10% service charge on my order with setup?
  • The concept of a service charge is not new as it is commonly levied in hotels, restaurants and cafes. Like all establishments in the Food & Beverage industry, Catering is service based. The implementation of a 10% service charge will cover administrative and processing costs of waste management, labour and equipment setup.
Unfamiliar to many, considerable resources are spent on:
While we have been absorbing this cost for years, rapidly rising overheads and cost of labour has proven to be demanding for us to continue to do so.
CATERING
BUFFET RECEPTION
MINI BUFFET
BENTO

SANDOS

HOTPOT SETS
DISCOVERY BOX
DELIVERY CHARGES
*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan
SALES ORDER CONFIRMATION
PAYMENT METHODS
CANCELLATION OF ORDER
Kindly contact our sales representative (by way of writing) at least 3 working days before the event date for any cancellation. The following charges will apply: