Terms & Conditions

LATEST

Why is there a 10% service charge on my order with setup?

The concept of a service charge is not new as it is commonly levied in hotels, restaurants and cafes. Like all establishments in the Food & Beverage industry, Catering is service based. The implementation of a 10% service charge will cover administrative and processing costs of waste management, labour and equipment setup.

Unfamiliar to many, considerable resources are spent on:

(i) Procuring and maintaining buffet equipment (ie. table skirting is washed after every usage, food warmers are cleaned after each event etc)

(ii) Manpower and disposal charge to collect and process food waste,

(iii) Labour cost for delivery and setup of each order

While we have been absorbing this cost for years, rapidly rising overheads and cost of labour has proved to be demanding for us to continue to do so.

GENERAL T&Cs

CATERING

  • No Member’s Price or Promotion is applicable to Contracted Menu/Contracted Venues.
  • All menus are not applicable to for any events at The Star PAC, National Gallery, Cathay Cineplexes, Gardens by the Bay & Jewel Changi Airport.
  • GeBIZ Menus are not applicable at all contracted/partner venues.
  • All items, menus and confirmations are subjected to availability on first-come-first-served basis
  • All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
  • High Tea Delights and Light Bites Menus are not available for order between 10.30am to 1pm and 4.30pm to 7pm
  • All promotions and member’s price are applicable only to orders confirmed at least 72 hours in advance
  • Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
  • All prices quoted are exclusive of GST
  • Menus & prices quoted in brochure are subjected to change.

BUFFET RECEPTION

  • Complete table layout with skirting and warmers
  • Full set of disposable wares & serviettes provided

BENTO

  • Minimum order quantity for each bento category applies accordingly (refer to each menu for required quantity).
  • Maximum of 2 bento categories, and minimum 20 sets per category, is allowed per order.
  • Bento packages are not entitled to further discounts or promotions.
  • Individually packed disposable cutleries & serviettes will be provided.
  • All Bentos are packed in disposable plastic bento boxes.
  • Upgrade to sustainable bagasse ware is subjected to availability and surcharge.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 2 working days (48hours) before 12nn in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.

DISCOVERY BOX

  • Minimum order of $200 ($214 w/GST) excluding delivery charge is applicable.
  • Maximum of 2 bento selections for orders above 20 sets.
  • Limited to 1 combination of snacks per order.
  • Individually packed disposable wares & serviettes will be provided.
  • Food is best consumed within 1 hour upon delivery.
  • Order must be placed 3 to 5 working days in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.

DELIVERY CHARGES

  • Mini Buffet, Mini Party Set, DIY Set, Dropoff Catering, $40 ($42.80 w/GST)
  • Bentos, Discovery Box & Packet Meals: $30 ($32.10 w/GST)
  • Regular*, Premium Buffet & High Tea Packages: $80 ($85.60 w/GST)
  • Full Day Seminar Packages: $120 ($128.40 w/GST)
  • Half Day Seminar Packages: $100 ($107.00 w/GST)
  • Full Day Seminar Bento: $90 ($96.30 w/GST)
  • Half Day Seminar Bento: $60 ($64.20 w/GST)
  • Barbecue (BBQ) Packages: $80 ($85.60 w/GST)
  • Additional delivery charge remains at $10 ($10.70 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19

*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan

SALES ORDER CONFIRMATION

  • Order will be processed once we received an acknowledgment via SMS or email
  • Actual delivery time may vary 30 minutes before or after the stipulated delivery time
  • Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
  • Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:
    • Cancellation made 1 working day (after 12nn) prior to event date: 50% of the total bill will be charged
    • Cancellation made on the day of the event: 100% of the total bill will be charged
    • An administrative fee of $100 is applicable for cancellation of orders after payment has been made
  • For all Bento & Discovery Box orders,
    • Food is best consumed within 1 hour from delivery
    • Table for food and warmer is NOT provided
  • For buffet orders,
    • Any damages to the equipment will be charged accordingly
    • For orders above $1,000, a 50% deposit of total bill is required
    • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
    • Buffet set-up at any landed property will be done at ground level
    • We are unable to accept any orders at delivery addresses without direct lift access
    • All requests for collection the following day after event will be chargeable at $100 – $200 per trip
  • Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation

PAYMENT METHODS

  • Orange Clove accepts payment via PayNow, Credit Card, Debit Card or Cheque upon delivery (Only available for Corporate Orders – cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments have to be made in full at least 2 working days before an event.
  • A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
  • All self-collection orders and delivery to non-residential addresses must be paid full in advance.

CANCELLATION OF ORDER

  • Kindly contact our sales representative at least 3 working days in advance for any cancellation
  • An administration fee of $30 ($32.10 w/GST) is applicable should there be a need to process the refund upon customer’s withdrawal of the event booking once prepayment has been made