Terms & Conditions

Mother’s Day Promotion

Personal Orders:
Spend more than $500 and purchase a Mother’s Day cake (Yuzu Raspberry Jello Cake) at 50% off (U.P $68) to receive an additional $100 off your order with promo code LOVEMOM100.

– This promotion is only valid for deliveries to residential addresses from 1 May to 12 May 2024.

– The Mother’s Day cake must be included in the same order to be eligible for the $100 discount

– The minimum spend requirement of $500 does not include menu add-ons, side orders, delivery charges, or any other surcharges

– Valid only if order is placed at least 3 working days in advance.

Corporate Orders:

Receive a complimentary Nonya Kueh Platter with all buffet orders above 50 guests with promo code LOVEMOMCORP.

– For orders of 50 to 99 guests, 1 complimentary Nonya Kueh platter will be provided.

– For orders of 100 guests and above, 2 complimentary Nonya Kueh Platters

– The offer is capped at a maximum of 2 Nonya Kueh platters per order.

– This promotion is only valid for deliveries to commercial/office addresses from 1 May to 12 May 2024.

– Promotion is not valid for use at partner venues or on contracted menus.

– Promotion is not valid with other promotions or discounts.

– Valid only if order is placed at least 3 working days in advance.

Administrative Professionals’ Week Promotion

Enjoy 10% off all corporate buffet orders delivered between 22- 30 April 2024 with promo code ADMINWK10

– Promotion is not valid for use at partner venues or on contracted menus
– No minimum spend is required- Promotion only applies for deliveries to commercial/office addresses
– Discount does not apply to menu add-ons, side orders, delivery charges or any other surcharges
– Not valid with other promotions or discounts
– Valid only if order is made 3 working days in advance

GENERAL T&Cs

Why is there a 5% Service Fee on my Mini Buffet/Bento order?

At Orange Clove, we are committed to continuing to provide our customers with quality food and service. As part of this commitment, we have recently introduced a Service Fee for Mini Buffet and Bento orders. This is designed to help offset the costs associated with preparing and packaging food, as well as to ensure that we can continue to provide our customers with the best possible experience.

Catering is a highly labour-intensive industry which requires skilled manpower from processing raw ingredients, and cooking to packing. With the rapid rise of costs in recent years, labour and packaging costs along the food preparation process chain have increased significantly as well. The implementation of a 5% Service Fee will cover:

With this, we aim to ensure that we can continue to provide our customers with quality food and service, while also maintaining our financial viability as a business.

Why is there a 10% service charge on my order with setup?

The concept of a service charge is not new as it is commonly levied in hotels, restaurants and cafes. Like all establishments in the Food & Beverage industry, Catering is service based. The implementation of a 10% service charge will cover administrative and processing costs of waste management, labour and equipment setup.

Unfamiliar to many, considerable resources are spent on:

While we have been absorbing this cost for years, rapidly rising overheads and cost of labour has proven to be demanding for us to continue to do so.

CATERING

Promotions are not applicable to Contracted Menu/Contracted Venues.
All menus are not applicable to for any events at The Star PAC, Gardens by the Bay & Jewel Changi Airport.
GeBIZ Menus are not applicable at all contracted/partner venues.
All items, menus and confirmations are subjected to availability on first-come-first-served basis
All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
Mini High Tea, High Tea Delights and Light Bites Menus are not available for order between 10.30am to 1pm and 4.30pm to 7pm
All promotions and member’s price are applicable only to orders confirmed at least 72 hours in advance
Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
All prices quoted are exclusive of GST
Menus & prices quoted in brochure are subjected to change

BUFFET RECEPTION

MINI BUFFET

BENTO

(PROMOTION) 5% Service Fee is waived on all Bento orders from 1st March 2024 till further notice.
Minimum order quantity for each bento category applies accordingly (refer to each menu for required quantity).
Maximum of 2 bento categories, and minimum 20 sets per category, is allowed per order.
Bento packages are not entitled to further discounts or promotions.
Individually packed disposable cutleries & serviettes will be provided.
All Bentos are packed in disposable plastic bento boxes (with the exception of Executive Bento)
Upgrade to sustainable bagasse ware is subjected to availability and surcharge.
Food is best consumed within 1 hour upon delivery.
Order must be placed 2 working days (48 hours) before 12nn in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.

HOTPOT SETS

Self-collection (Min. order $200) is available at 1 Enterprise Road, Singapore 629813
Delivery Hours:
Lunch: 10.30am to 1.00pm
Dinner 4.30pm to 7.30pm
Delivery charge of $45 ($49.05 w/GST) applies for Drop & Go orders (Min. order $200)
Additional delivery charge remains at $10 ($10.90 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03,17; Orchard – 22, 23, 24; Bras Basah – 18, 19
Delivery with Setup Service (Min. order $1000) of $100 ($109 w/GST) applies
Setup Service includes: Setting of tablecloth, porcelain tableware, pot and equipment*, side stand, return & collection, and basic cleaning services *Mandatory rental of pot and equipment
Dining Duration:
Lunch: 2 hours
Dinner: 3 hours
Additional table setup is at $100 ($109 w/GST) per table, capped at 10 guests per table
A full set of disposable tableware will be provided based on the number of pax ordered
A 5% Service Fee is applicable for all Drop & Go orders
A 10% Service Fee is applicable for all Delivery with Setup orders
All prices and information are subject to change without prior notice
We reserve the right to change the dish to another of equivalent value without prior notice, due to seasonality
Terms & Conditions are subject to change without prior notice

DISCOVERY BOX

A 5% Service Fee is applicable on all Discovery Box orders
Minimum order of $200 ($218 w/GST) excluding delivery charge is applicable.
Maximum of 2 bento selections for orders above 20 sets.
Limited to 1 combination of snacks per order.
Individually packed disposable wares & serviettes will be provided.
Food is best consumed within 1 hour upon delivery.
Order must be placed 3 to 5 working days in advance excluding Saturday, Sunday & Public Holiday prior to the delivery/self-collection date.

DELIVERY CHARGES

Mini Buffet, Mini Party Set, DIY Set, Dropoff Catering, $45 ($49.05 w/GST)
Bentos, Discovery Box & Packet Meals: $45 ($49.05 w/GST)
Regular*, Premium Buffet & High Tea Packages: $90 ($98.10 w/GST)
Executive Bento: $90 ($98.10 w/GST)
Full Day Seminar Packages: $180 ($196.20 w/GST)
Half Day Seminar Packages: $135 ($147.15 w/GST)
Full Day Seminar Bento: $135 ($147.15 w/GST)
Half Day Seminar Bento: $90 ($98.10 w/GST)
Barbecue (BBQ) Packages: $90 ($98.10 w/GST)
Additional delivery charge remains at $10 ($10.90 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19
For delivery addresses with no direct lift access, surcharges apply:
Buffet with Setup Orders
Delivery to Level 2: $100 ($109 w/GST)
Delivery to Level 3 and above: Kindly call our hotline at 65150991 to enquire.
Mini Buffet Orders
Delivery to Level 2: $50 ($54.50 w/GST)
Delivery to Level 3 and above: Kindly call our hotline at 65150991 to enquire.
For delivery addresses with no loading bay, a surcharge of $100 ($109 w/GST) applies.

*Regular Buffet menus include Vegetarian, Healthier Choice, and Peranakan

SALES ORDER CONFIRMATION

Order will be processed once we received an acknowledgment via SMS or email
Actual delivery time may vary 30 minutes before or after the stipulated delivery time
Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:

Any damages to the equipment will be charged accordingly
For orders above $1,000, a 50% deposit of total bill is required
Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation
Buffet set-up at any landed property will be done at ground level
We are unable to accept any orders at delivery addresses without direct lift access
All requests for collection the following day after event will be chargeable at $100 – $200 per trip
Deposit is non-refundable; the amount should be utilised within 1 month from the date of cancellation

PAYMENT METHODS

Orange Clove accepts payment via PayNow, Credit Card, Debit Card or Cheque upon delivery (Only available for Corporate Orders – cheques must be crossed and made payable to “Orange Clove Catering Pte Ltd”) only. All payments have to be made in full at least 2 working days before an event.
A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of the administrative charge.
All self-collection orders and delivery to non-residential addresses must be paid full in advance.

CANCELLATION OF ORDER

Kindly contact our sales representative (by way of writing) at least 3 working days before the event date for any cancellation. The following charges will apply:

50% of the total bill will be charged for cancellation made 1 working day (after 12nn) prior to event date
100% of the total bill will be charged for cancellation made on the day of the event
An administration fee of $100 ($109.00 w/GST) is applicable should there be a need to process the refund upon customer’s withdrawal of the event booking once prepayment has been made
All refunds will require 45-60 days to be processed